Roslindale

Roslindale

The Cooperative Bank
40 Belgrade Avenue
Roslindale, MA 02131
Telephone: (617) 325-2900
Fax: (617) 325-2658

Driving Directions

West Roxbury

West Roxbury

The Cooperative Bank
36 Spring Street
West Roxbury, MA 02132
Telephone: (617) 325-9955
Fax: (617) 325-9931

Driving Directions

Charlestown

 Charlestown

The Cooperative Bank
201 Main Street
Charlestown, MA 02131
Telephone: (617) 242-0380
Fax: (617) 242-9507

Driving Directions

Personal, attentive service is where we excel. In a world where it is increasingly uncommon to find phone numbers listed online, we are happy to list ours and we welcome your call or visit!

Roslindale

40 Belgrade Avenue
Roslindale, MA 02131
Telephone: (617) 325-2900
Fax: (617) 325-2658

West Roxbury

36 Spring Street
West Roxbury, MA 02132
Telephone: (617) 325-9955
Fax: (617) 325-9931

Charlestown

201 Main Street
Charlestown, MA 02129
Telephone: (617) 242-0380
Fax: (617) 242-9507

To report a lost or stolen ATM or Debit Card

During normal business hours please call 617-325-2900. After business hours please call 1-800-528-2273. International callers please call 812-647-9794.

To dispute a Debit Card transaction

Please call 800-808-6402 Monday – Friday from 8:00 a.m. – 8:00 p.m. Please click here for our FAQ on card transaction disputes.

24 Hour Telephone Banking

Access your account information 24 hours a day, 7 days a week using Telephone Banking at 800-925-8851.

Five Simple Steps to Start

    • Dial 1-800-925-8851.
    • You will be prompted to select an option.
    • If you select the account information option, you will be asked to enter your account number.
    • You will then be asked to enter the last four digits of your social security number.
    • For your security, you will be directed to enter a four-digit personal identification number that is different from the last four digits of your social security number. The system will ask you to verify your PIN by re-entering the same number.

You can now listen to the account information you requested. For future calls about the same account, you will only need to enter your account number and PIN.

You can now listen to the account information you requested. For future calls about the same account, you will only need to enter your account number and PIN.

Want to ask a question?

Please stop by, call us, or use our contact form (to the right) to submit a question.

Traveling outside the U.S.?

If you are planning to travel outside the US, please notify us prior to your trip to ensure your Debit Card will continue to function properly.

Our service guarantee

Should you have any concerns concerning the Bank’s consumer services, you are urged to call the Bank and ask to speak to a Branch Manager or, in the Manager’s absence, with the Assistant Branch Manager. Every effort will be made to address and resolve your problem on the phone. If, after the call, you are still not satisfied, please use our complaint form. Complete the form and drop it off to the nearest branch or mail it to the Consumer Complaint Office at the Bank’s Roslindale office address above. We will investigate your complaint and deliver to you a written explanation of its findings within three business days after the conclusion of its investigation, but in no event later than thirty (30) days after receipt of your written complaint.

Hours

Monday – Wednesday 8:30am – 4:30pm

Thursday 8:30am – 6:00pm

Friday 8:30am – 5:00pm

Saturday 9:00am – 12:00 noon

24 Hour Lobby ATM
24 Hour Drive-Up ATM (only available at West Roxbury and Roslindale locations)

ATM Locations

Roslindale
40 Belgrade Avenue
Roslindale, MA 02131

West Roxbury
36 Spring Street
West Roxbury, MA 02132

Charlestown 
201 Main Street
Charlestown, MA 02129

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Complete this form and one of our bank representatives will get back to you soon.