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A Message to Our Depositors & Friends

We hope you and your families are well. These are certainly worrisome times. While the latest news on the pandemic seems to offer some glimmer of better times ahead, we also know it will be awhile until we get back to anything close to normal.

We at TCB want to assure you that we are here to serve your needs and that your deposits are safe. All of our staff members remain fully employed. Some are working from home while others are involved in the Bank with the daily operations.

We are well capitalized and have managed TCB effectively over 100 years to ensure we will withstand both the good and the challenging times.

While these times are certainly unique, our Officers and Directors have experienced recessions, the aftermath of 9/11, and other challenging events for both customers and Banks. We are all committed to be available to serve you, to assure the safety of your funds and to operate a first class operation that you are proud to have as your Bank.

Please stay safe and we will all come out of this stronger than ever. We are your neighborhood Bank!

Thank you,

John Battaglia
President & CEO



We are here to help: We understand that, due to situations directly related to the coronavirus, some business or individual customers may find themselves facing financial difficulties. The Cooperative Bank is here to work with you, and we encourage impacted customers to contact us to discuss how we might be of assistance.


  • For assistance with home mortgages and home equity loans please call:
    • Loan servicing at 617-325-2900 x8118
  • For assistance with commercial loans, please call:
    • Your Commercial Loan Officer directly or 617-325-2900 x8410
  • For assistance with deposit account issues please call:


Branch Access: While our lobbies are open, there are still many ways to access your account:

  • Charlestown: Walk-up via parking lot entrance, ATM and by appointment
  • Jamaica Plain: ATM & by appointment
  • Roslindale: Walk-up via parking lot entrance, ATM, Drive-thru and by appointment
  • West Roxbury: ATM, Drive-thru & by appointment


Branch Hours:

Monday-Wednesday 8:30 AM – 4:30 PM
Thursday 8:30 AM – 6:00 PM
Friday 8:30 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM


There are options available to you if you do not wish to visit a branch. You can access your account information 24 hours a day, 7 days a week using our ATM’s with your debit or ATM card or:


On-line Banking: Sign-up Here: Online Personal Banking

  • View Account Balance & Transaction History
  • Transfer Funds
  • Pay Bills


Mobile App Banking: Get the App Here: Apple App Store  Google Play Store

  • View Account Balance & Transaction History
  • Transfer Funds
  • Pay Bills
  • Remote Check Deposit


Telephone Banking: 800-925-8851

The SBA will be re-opening up the Paycheck Protection Program (PPP) for the 2nd round or “Second Draw” in the next week or so (based on SBA’s release date) and will keep the process open until March 31, 2021.

The Cooperative Bank will be participating in this second round and will welcome all existing TCB customers with your applications. If you have yet to participate in the PPP loan product, we can also assist you with the “First Draw” loan, that would operate similarly to the 2nd round guidelines.

If you have received a First Draw Loan, you still may be eligible to apply for this 2nd round or Second Draw. You will be required to have spent all your original funds from the first round. Even if you have not sought out forgiveness for your first round yet, you may still be able to apply for the second round. In addition, you must demonstrate that your revenue has been reduced by 25% or greater from 2020 relative to 2019.

Documentation might be a profit & loss for 2019 & 2020- either for the whole year; or comparing the same two quarters for two years. Sole proprietors may use the Schedule C for 2019 & 2020. 2020 can be filed or be a draft.

No additional documentation will be required to substantiate payroll costs, if you used calendar year 2019 financials to determine your First Draw PPP Loan amounts—and TCB was the lender that made your First Draw PPP Loan. Must also be in “Good Standing” with Mass Secretary of State.

Aside from completing the attached “Second Draw Borrower Application Form”, there are some additional points:

  • The business must have less than 300 employees to qualify.
  • Maximum loan amount is 2.5 times the average monthly payroll based on the 2019 calendar year or a one year look back, capped at $2 million. NAICS 72 Businesses (Accommodations and Food Services) can receive 3.5 times average monthly payroll, capped at $2 million.
  • Eligible entities must be businesses, certain non-profit organizations, housing cooperatives, veterans’ organizations, tribal businesses, self-employed individuals, sole proprietors, independent contractors, and small agricultural co-operatives.
  • Expanded list of eligible expenses to include covered operations (software, cloud computing, and other human resources and accounting needs); property damage costs due to public disturbances that occurred during 2020 that are not covered by insurance; covered supplier costs; and covered worker protection expenditures (PPE).
  • A one-page simplified forgiveness process for PPP loans under $150,000.

Please reach out to your existing TCB PPP representative or to Nancy Reid at extension (617) 325-2900 Ext 8540 with any questions or comments.

The application can be found here: Second Draw Borrower Application Form