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A Message to Our Depositors & Friends

We hope you and your families are well. These are certainly worrisome times. While the latest news on the pandemic seems to offer some glimmer of better times ahead, we also know it will be awhile until we get back to anything close to normal.

We at TCB want to assure you that we are here to serve your needs and that your deposits are safe. All of our staff members remain fully employed. Some are working from home while others are involved in the Bank with the daily operations.

We are well capitalized and have managed TCB effectively over 100 years to ensure we will withstand both the good and the challenging times.

While these times are certainly unique, our Officers and Directors have experienced recessions, the aftermath of 9/11, and other challenging events for both customers and Banks. We are all committed to be available to serve you, to assure the safety of your funds and to operate a first class operation that you are proud to have as your Bank.

Please stay safe and we will all come out of this stronger than ever. We are your neighborhood Bank!

Thank you,

John Battaglia
President & CEO

We are here to help: We understand that, due to situations directly related to the coronavirus, some business or individual customers may find themselves facing financial difficulties. The Cooperative Bank is here to work with you, and we encourage impacted customers to contact us to discuss how we might be of assistance.

  • For assistance with home mortgages and home equity loans please call:
    • Loan servicing at 617-325-2900 x8118
  • For assistance with commercial loans, please call:
    • Your Commercial Loan Officer directly or 617-325-2900 x8410
  • For assistance with deposit account issues please call:

Branch Access: While our lobbies are open, there are still many ways to access your account:

  • Charlestown: Walk-up via parking lot entrance, ATM and by appointment
  • Jamaica Plain: ATM & by appointment
  • Roslindale: Walk-up via parking lot entrance, ATM, Drive-thru and by appointment
  • West Roxbury: ATM, Drive-thru & by appointment

Branch Hours:

Monday-Wednesday 8:30 AM – 4:30 PM
Thursday 8:30 AM – 6:00 PM
Friday 8:30 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM

There are options available to you if you do not wish to visit a branch. You can access your account information 24 hours a day, 7 days a week using our ATM’s with your debit or ATM card or:

On-line Banking: Sign-up Here: Online Personal Banking

  • View Account Balance & Transaction History
  • Transfer Funds
  • Pay Bills

Mobile App Banking: Get the App Here: Apple App Store  Google Play Store

  • View Account Balance & Transaction History
  • Transfer Funds
  • Pay Bills
  • Remote Check Deposit

Telephone Banking: 800-925-8851



We wanted to take this moment to update you with the latest information coming from the SBA/Treasury Department regarding your PPP loan and the process for forgiveness. The U.S. Small Business Administration, in consultation with the Treasury Department, has started processing/reviewing 2nd draw PPP loan forgiveness application for Paycheck Protection Program. If you have completed or are within your 8-24 week coverage period, we encourage you to start your forgiveness request.

As you are aware TCB established a portal to submit your forgiveness application electronically. The hyper-link provided below will allow all TCB PPP loan borrowers to submit the loan Forgiveness Application (SBA form 3508, 3508EZ and now 3508S ). You may submit a Loan Forgiveness Application before the end of the 8-week or 24-week covered period.

The following supporting documentation is required prior to submitting your Forgiveness Application:

Payroll: Documentation verifying the eligible cash compensation and non-cash benefit payments from the Covered Period consisting of each of the following:

  1. Bank account statements, third-party payroll service provider reports
  2. Payroll tax filings, form 941, State quarterly wage reporting and unemployment insurance tax filings
  3. Payment receipts, canceled checks, account statements

Non-Payroll: Documentation verifying existence of the obligations/services prior to February 15, 2020 and eligible payments from the covered period.

  1. Lender amortization schedule, receipts, canceled checks
  2. Lease agreement, receipts, canceled checks
  3. Utility invoices, receipts, canceled checks
  4. Covered operations expenditures
  5. Covered property damage costs
  6. Covered supplier costs
  7. Can demonstrate at least a 25% reduction in gross receipts between comparable quarters in 2019 and 2020 (P&L 2020 Quarter to 2019 Quarter comparable statement, or 2020 and 2019 business tax returns. For sole props you may provide 2020 and 2019 Schedule C tax returns).

To access the forgiveness portal, use the URL provided below. If you plan for your accountant to complete the application on your behalf, please forward them all supporting documentation as well the link below:

To begin or continue the Loan Forgiveness Application process, please have the following information available to access your application/profile.

  1. Business Tin (EIN,SSN)
  2. SBA PPP Loan Number
  3. SBA PPP Loan Amount

Again, TCB is proud to have been a resource to so many businesses during the pandemic and the PPP Program, which was instrumental in keeping businesses going.

If you have any questions or comments, please feel free to reach ou to us: