src="" />

A Message to Our Depositors & Friends

We hope you and your families are well. These are certainly worrisome times. While the latest news on the pandemic seems to offer some glimmer of better times ahead, we also know it will be awhile until we get back to anything close to normal.

We at TCB want to assure you that we are here to serve your needs and that your deposits are safe. All of our staff members remain fully employed. Some are working from home while others are involved in the Bank with the daily operations.

We are well capitalized and have managed TCB effectively over 100 years to ensure we will withstand both the good and the challenging times.

While these times are certainly unique, our Officers and Directors have experienced recessions, the aftermath of 9/11, and other challenging events for both customers and Banks. We are all committed to be available to serve you, to assure the safety of your funds and to operate a first class operation that you are proud to have as your Bank.

Please stay safe and we will all come out of this stronger than ever. We are your neighborhood Bank!

Thank you,

John Battaglia
President & CEO



We are here to help: We understand that, due to situations directly related to the coronavirus, some business or individual customers may find themselves facing financial difficulties. The Cooperative Bank is here to work with you, and we encourage impacted customers to contact us to discuss how we might be of assistance.


  • For assistance with home mortgages and home equity loans please call:
    • Loan servicing at 617-325-2900 x8118
  • For assistance with commercial loans, please call:
    • Your Commercial Loan Officer directly or 617-325-2900 x8410
  • For assistance with deposit account issues please call:


Branch Access: While our lobbies are closed, there are still many ways to access your account:

  • Charlestown: Walk-up via parking lot entrance, ATM and by appointment
  • Jamaica Plain: ATM & by appointment
  • Roslindale: Walk-up via parking lot entrance, ATM, Drive-thru and by appointment
  • West Roxbury: ATM, Drive-thru & by appointment (The West Roxbury Branch is currently closed. We hope to have this branch back open on Friday, December 4th)


Branch Hours:

Monday-Wednesday 8:30 AM – 4:30 PM
Thursday 8:30 AM – 6:00 PM
Friday 8:30 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM


There are options available to you if you do not wish to visit a branch. You can access your account information 24 hours a day, 7 days a week using our ATM’s with your debit or ATM card or:


On-line Banking: Sign-up Here: Online Personal Banking

  • View Account Balance & Transaction History
  • Transfer Funds
  • Pay Bills


Mobile App Banking: Get the App Here: Apple App Store  Google Play Store

  • View Account Balance & Transaction History
  • Transfer Funds
  • Pay Bills
  • Remote Check Deposit


Telephone Banking: 800-925-8851


Statement Notification: Due to delays with our statement processing facility – there may be a delay in receiving your monthly bank statements. If you are in urgent need of a statement, please contact us directly. You can also sign up for e-statements here: Online Banking


Small Business Administration Information: The Coronavirus Aid, Relief, and Economic Security Act (the CARES Act) was signed into law by the President on March 27, 2020, allocating $349 billion to small businesses and private, non-profits through multiple relief programs administered by the U.S. Small Business Administration (SBA).


Economic Injury Disaster Loan Program

The CARES Act made some changes to the SBA’s Economic Injury Disaster Loan (EIDL) Program. Highlights of the program include:

  • Available to small businesses to cover economic injury resulting from the disaster.
  • Provides small businesses with working capital loans of up to $2 million with an interest rate of 3.75% and a maximum 30-year term.
  • EIDL Loans are processed directly through the SBA.
  • Applicants may request a loan advance of up to $10,000. Funds will be made available within three (3) days of a successful application, and this loan advance will not have to be repaid. This advance may be available even if applicants were declined or still pending. Current applicants must fill out a new application even if a previous EIDL application was submitted. Applying for the advance will not impact the status or slow the existing application.
  • Business owners can apply at:


Paycheck Protection Program – TCB has stopped taking PPP loan applications until further notice

The Paycheck Protection Program provides small businesses with funds to pay up to 8 weeks of payroll costs including benefits. Funds can also be used to pay interest on mortgages, rent, and utilities. Highlights of the Paycheck Protection Program (PPP), authorized by the CARES Act, include:


  • Loans of up to $10 million with an interest rate of 1.0%.
  • Small businesses with 500 or fewer employees—including nonprofits, veterans organizations, tribal concerns, self-employed individuals, sole proprietorships, and independent contractors—are eligible. Businesses with more than 500 employees are eligible in certain industries.
  • Funds are provided in the form of loans that will be fully forgiven when used for payroll costs, interest on mortgages, rent, and utilities (due to likely high subscription, at least 75% of the forgiven amount must have been used for payroll). Loan payments will also be deferred for six months. No collateral or personal guarantees are required. Neither the government nor lenders will charge small businesses any fees.
  • PPP loans, unlike EIDL loans, are processed through any existing SBA 7(a) lender or through any federally insured depository institution, federally insured credit union, and Farm Credit System institution that is participating. You should consult with your local lender as to whether it is participating. A list of participating lenders as well as additional information and full terms can be found at
  • The program will be available retroactive from Feb. 15, 2020, so employers can rehire their recently laid-off employees through June 30, 2020.
  • PPP loans will be available starting on Friday April 3, 2020. Starting April 3, 2020, small businesses and sole proprietorships can apply. Starting April 10, 2020, independent contractors and self-employed individuals can apply. We encourage you to apply as quickly as you can because there is a funding cap.

Download the PPP Applications here

If you are interested in applying for the Paycheck Protection Program, please call the TCB Commercial Lending Group at 857-203-9560 for further information & assistance. Due to the popularity of this program, we are only accepting existing TCB customer applications at this time. We are also experiencing higher than normal call volume, please be assured that your call is important to us and we will call you back as soon as possible.