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The best part about what I do is being able to help members of the community achieve their financial goals and needs by providing a personalized customer service experience.
Jessica has over 24 years of progressive experience in the banking industry, having worked for both community banks and large commercial banks. Prior to TCB Jessica oversaw Retail Operations at South Shore Bank where she was responsible for process improvements, procedural implementation, and technological integration. She has also held managerial positions at Blue Hills Bank/Rockland Trust, Webster Bank and Sovereign Bank. As a leader Jessica is passionate about helping team members achieve their career goals through coaching and mentoring! She is currently pursuing her degree in Forensic Accounting.
I love working with a community bank—from the moment they step through our doors, every customer is given the same level of personal and attentive service.
Brunna is the branch manager at the West Roxbury branch. She joined TCB in 2019, and has over 12 years of customer service experience. She was born in Brazil and is fluent in two languages. A frequent traveler, Brunna has learned the value of patience and good communication. Stop by the West Roxbury branch to meet her, and learn more about our personal banking services.
We treat customers like we want to be treated—with respect, professionalism, and kindness. We create a relationship and forge a bond that cannot be broken.
Tom has 30 years of banking experience in the Boston area that he brings to his role of Branch Manager in the Charlestown Office. Having held every position from teller to manager, Tom has a hands-on approach when working with staff and customers alike. Tom holds a bachelor’s degree in Office Administration with a minor in Accounting from Salem State College, as well as a Certificate in Banking from the New England School of Banking at Williams College. He holds a seat on many local boards and committees, including the Charlestown Historical Society, the Bunker Hill Monument Association, Friends of Ryan “Duce” Morrissey Scholarship Foundation, and the Friends of Memorial Hall Veterans.
I love working at a community bank because we take the time to learn about our customers and build strong relationships.
Janet has been in banking for nearly 20 years. Since arriving at TCB in 2006, she had been in several roles. Starting as a head teller, she is now the Branch Operations Manager in Jamaica Plain. Janet has also worked in the West Roxbury and Roslindale branches. As the Branch Manager at Jamaica Plain, she can help assist you across a variety of services—from opening and closing accounts, online banking, applying for home loans, and more.
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